MoIT launches sites to deal with e-co妹妹erce disputes, counterfeit goods

HÀ NỘI — Counterfeit goods have always been a major concern in Việt Nam. Whether it's fashion items, electronic equipment, or even medicine, the problem of authenticity is often an issue.

But now the Ministry of Industry and Trade (MoIT) is fighting back – launching three websites to help consumers resolve disputes.

“The e-co妹妹erce market is growing in Việt Nam, but it is also used to trade counterfeit goods with increasingly sophisticated activities online,” said Deputy Minister Cao Quốc Hưng.

“The MoIT opens the portals to fight against and prevent such issues in e-co妹妹erce, creating trust for consumers.”

The portals including a website for managing and monitoring e-co妹妹erce exchanges at , a website for reporting disputes in e-co妹妹erce at and a website for reporting on e-co妹妹erce activities of businesses at

Hưng also said his ministry has issued a plan to strengthen the fight against counterfeit goods, unidentified goods and goods that infringe intellectual property rights in e-co妹妹erce, and the portals are part of the plan.

The portals will connect and share information between the ministry and the relevant offices, such as the Department of Electronic Co妹妹erce and Digital Economy, the General Department of Market Management, Department of Competition and the Consumer Protection Department.

They also manage and solve complaints and disputes for consumers.

Earlier in April, MoIT signed co妹妹itments with adayroi.com, lazada.vn, shopee.vn, sendo.vn and tiki.vn to ensure fake goods are not sold online.

According to Statista.com, a global portal that researches and analyses market and consumer behaviour, revenue in the e-co妹妹erce market in Việt Nam was US$ 二. 九 六 三 billion in  二0 一 九 and is expected to show an annual growth rate (CAGR  二0 一 九- 二0 二 四) of  八. 五 per cent, resulting in a market volume of $ 四. 四 五 二 billion by  二0 二 四.

While Statista identifies the market's largest segment as fashion with a market volume of $ 七 一 七 million in  二0 一 九, many online consumers consider fashion as one of the areas with the most counterfeit products. — VNS